Automotive Garage Shop Refund and Return Policy
At automotivegarage.shop, we’re committed to ensuring your complete satisfaction with every purchase. We firmly stand behind the quality of our products and offer a simple and straightforward refund and return process.
1. Return Window
You have 30 days from the date you receive your package to request a return or refund. For an item to be eligible for return or refund, it must be unworn, unwashed, and in its original condition.
2. Shipping Issues (Lost or Damaged)
Lost in Transit: If your package is confirmed lost by the carrier, we’ll take full responsibility. We’ll provide a full refund or a free reshipment.
Damaged Arrival: If your item arrives damaged, please contact us at [email protected] within 48 hours of delivery with photos of the damage. We’ll arrange a refund or a replacement right away.
3. Customized Items
Please note that personalized/customized items are final sale unless they arrive defective or with a printing error. In such cases, we’ll reprint and reship the item at no cost to you.
4. How to Start a Request
All return or refund requests must be initiated by contacting our customer support email: [email protected]. We’ll respond to your inquiry within 1 business day. Please include your order number and the reason for the request in your email.
5. Refund Processing
Approval: Once your request is approved, the refund will be issued to your original payment method.
Timeline: You’ll typically receive your refund within 1 – 3 business days. Note that the exact time for the funds to appear in your account depends on your financial institution.
6. Return Shipping
If the return is due to our error (defective or wrong item), we cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.
7. Contact Us
Email: [email protected]
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)